The Clear Skin Clinic Bookings & Cancellation Policy
We understand that sometimes you may need to change your booking. We kindly request 24-hours’ notice so that we can offer that time slot to another client. By providing that notice, your payment will be held for your next booking, or refunded. If you don’t provide us with 24-hours’ notice or you fail to turn up for your appointment, your payment will be forfeited.
You may, however, send a friend or family member in your place.
The Clear Skin Clinic therefore has the following Booking & Cancellation Policy simply to help protect our business against the costs incurred by no-shows and last-minute cancellations, but also to help maximise the number of time slots available to all our clients. Each time that you confirm a booking you are agreeing to authorise The Clear Skin Clinic to automatically applying our cancellation policy to either the payment card or the cash deposit, that we hold against your account.
ALL appointment bookings require the provision of EITHER a $100 Deposit OR supply of your Credit Card details to be held on your client file, and the following policies, therefore as such, authorised to be strictly applied:-
- Any cancellations with less than 24 hours of notice (within our business hours), will incur a fee of 50% of the price of the service booked.
- Any ‘no show’ for appointments on the day of the booking, will incur a fee of 100% of the price of the service booked.
PLEASE NOTE: We cannot accept , any voice messages, texts or emails, left between business hours or on Sundays and public holidays, as constituting any part of such required 24-hours notice, as we will not be able to pick up such a message between business hours.
Thank you for your understanding