DELIVERY POLICY

Thanks for ordering with The Clear Skin Clinic

Some important information regarding your delivery….

1. Check your inbox for your invoice, If you do not receive your order confirmation, please check your spam and junk folders. Alternatively please email info@theclearskinclinics.com.au.

2. Check your Postal Address, it’s easy to make a mistake. If you need to amend your address, you can track your item and click on the re-direct option. If the item cannot be redirected, call us to see what we can do.

Good idea to check as we will need to charge a re-postage fee if we need to resend your item due to incorrect address.

DELIVERY INFORMATION IN AUSTRALIA

  • Your order will be sent via Australia Post. This service is trackable and you will receive a notification with your tracking number once your order is dispatched.
  • Orders placed before 1pm will be dispatched same day. If all items of your order are in stock then they will be dispatched the same day. Otherwise, delivery of your order will take between 3-5 business days.
  • If no one is home, a card will be left for you to collect at your local post office.
  • A signature is required for all orders sent, unless an authority to leave is mentioned with your order. If you wish for your order to be left in a secure location eg: front door, please advise us of this in the comments sections at checkout. Please note: If you take this option – The Clear Skin Clinic is NOT LIABLE for lost orders once delivered.
  • Any items that remain unclaimed at the destination suburb post office, due to the customer not present when the delivery was made, and which are subsequently returned to The Clear Skin Clinic will incur an additional fee  to resend to the correct address. A separate invoice for the fee will be provided.
  • Any items that are unable to be delivered due to the driver not being able to gain access eg, gated areas, secure office complexes and which are subsequently returned to The Clear Skin Clinic will incur a fee to resend to the correct address. A separate invoice for the fee will be provided.
  • Once your item is dispatched you will receive a tracking email. You can view your tracking information when you log into your account and within your tracking email sent upon order dispatch.